m777 Privacy Policy

1. Introduction and Scope

m777 (referred to hereinafter as "we", "our", or "platform") operates an online gaming and sports betting service for Bangladeshi users. This Privacy Policy ("Policy") describes how we handle your personal information when you use our website, app, or related services.

By using m777's services, you agree to the terms described in this Policy. Our Terms and Conditions should also be read alongside this Policy, as both documents together define the relationship between you and us.

This Policy applies to the website www.m777-bet.cam, Android and iOS apps, and all digital channels of m777. If you connect with us through a third-party website or service, that third party's own privacy policy will apply, for which m777 is not responsible.

2. Data Collection

We collect your information in several ways. The types of information and how they are collected are described in detail below.

2.1 Information You Provide Directly

Information you voluntarily provide during account registration and use of the service includes:

• Full name and date of birth
• Mobile number and email address
• bKash, Nagad, or Rocket mobile wallet number (for payment processing)
• National ID or passport details provided for identity verification (KYC)
• Any messages or documents you submit via support chat or email

2.2 Automatically Collected Information

Some information is collected automatically while you browse our platform:

• IP address and device type
• Browser version and operating system
• Page visit times, click patterns, and browsing behaviour
• Login time and location (at city/district level)
• Gaming session history and betting activity logs

2.3 Information Received from Third Parties

In some cases we receive information from trusted third parties, such as identity verification service providers, payment processing partners, and fraud prevention services. This information is used solely for security and compliance purposes.

3. Purpose of Data Use

m777 uses your information only for specific and legitimate purposes. The ways in which we use this information are:

3.1 Account and Service Management

• Creating and keeping your account secure
• Processing deposits and withdrawals
• Providing bonuses, rewards, and promotions
• Tracking participation in the VIP program

3.2 Security and Fraud Prevention

We analyse your information to detect and prevent unauthorised account access, creation of multiple accounts, and illegal activities such as money laundering. This process is essential to protect all users on m777.

3.3 Customer Service and Communication

Our 24/7 live chat and email support uses your account and transaction information to resolve your issues quickly. Important security notifications and account-related updates are also sent to your mobile number or email.

3.4 Service Improvement

m777 regularly improves its platform by analysing user experience — adding new games, simplifying the payment process, and enhancing mobile app performance are all part of that improvement.

4. Data Storage and Security

m777 has adopted industry-standard technical and administrative measures to protect your information.

4.1 Encryption and Security Technologies

• All data is encrypted and transmitted using SSL/TLS protocols
• Payment information is stored on separate secure servers
• Account passwords are stored in hashed form — they can never be read directly
• An automatic alert system is active for suspicious login attempts

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period for legal, audit, or dispute resolution purposes. Once no longer needed, data is securely deleted.

4.3 Employee Access Controls

Access by m777 staff and partners to user information is strictly limited. Only individuals who need specific information for their assigned tasks may access it, and all access is logged.

5. Sharing Data with Third Parties

m777 does not sell your personal information or disclose it without authorisation. However, limited information is shared with certain trusted third parties to operate the service:

5.1 Payment Service Providers

The transaction information needed to process deposits and withdrawals is shared with mobile banking services such as bKash, Nagad, and Rocket. These third parties handle information under their own privacy policies.

5.2 Technology and Service Partners

Evolution, Pragmatic Play, JILI, and other game studios receive the minimum information necessary to operate games. This information is used only for processing gaming sessions.

5.3 Legal Obligations

If disclosure of information is required under Bangladeshi law or a court order, m777 is obliged to comply. In such situations, we will endeavour to notify you in advance as far as possible.

5.4 Business Transfers

In the event of any restructuring or acquisition of m777's business, user information may be transferred as part of the assets. The standards of this Policy will be maintained in such cases.

6. Cookies and Tracking Technologies

m777's website and app use cookies and similar technologies that improve your browsing experience and make the platform more effective.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security — disabling them will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your language preference, game history, and display settings.
• Analytics Cookies: We use these to analyse which pages users visit most and where they spend more time, in order to improve the platform.

6.2 Cookie Controls

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may disrupt core functions such as login and payment.

7. Your Rights

You have certain important rights regarding your personal information. m777 is committed to upholding these rights properly.

7.1 Right to Know

You can request directly via live chat or email to find out what information we hold about you. We are obliged to respond within a reasonable time.

7.2 Right to Correction

If your account contains incorrect or outdated information, you have the right to have it corrected. This can be done through account settings or via support.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may not be immediately deletable due to legal obligations or active disputes.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can inform support at any time. Security-related and service-related messages will continue to be sent.

If you have concerns about responsible gaming or your own gaming activity and this affects the processing of your information, please contact us about that as well.

8. Protection of Minors

All gaming and betting services on m777 are strictly for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration. If we learn that a minor is using our platform, that account will be closed immediately and all associated information will be securely deleted.

If you believe a minor is using our platform, please notify our support team immediately.

9. Policy Changes

m777 may update this Privacy Policy from time to time. Such changes may occur due to service changes, technical updates, or legal requirements.

If there are any significant changes, we will post a notice on the website and inform registered users by mobile or email. The "Last Updated" date at the top of the page will always be kept current.

Continued use of m777 after any changes will be considered as your agreement to the new policy. It is therefore recommended that you read this policy regularly. For more information, answers to common questions can be found on our FAQ page.

10. Contact

If you have any questions, concerns, or information requests regarding this Privacy Policy, please contact us:

• Live Chat: 24/7 direct chat support — available in Bengali and English
• Email: [email protected]

We generally aim to respond within business days. Complex information requests may take longer.

This Privacy Policy is written in Bengali and applies to users in Bangladesh. In the event of any interpretive difference between the English and Bengali versions, the Bengali version shall take precedence.